Knowledge Base / SUPPORT
Get help from TJ Lusch: prepare a useful support request
Prepare the observations that help TJ Lusch investigate your stream problem.
Reviewed · Follow the instructions supplied with your own rental.
Before you start
Collect your avatar name, broadcaster and version, audio device, rental details and exact error. Keep credentials for a private conversation.
Steps
- Contact TJ Lusch in Second Life.
- Include your avatar name, rental plan, broadcasting software, and a short description of the problem.
- Include the exact error text and the time it happened, plus any checks already completed.
- Send screenshots directly to TJ Lusch in a private Second Life message. For connection problems, include the settings you entered so they can be checked.
Check it worked
TJ receives a clear description of the issue, when it occurred and the tests already completed.
If it does not work
Use guided troubleshooting to collect observations first. Send the exact message and time, and keep connection screenshots private.