Knowledge Base / TROUBLESHOOTING
My broadcaster will not connect: first checks
Work through connection details and the exact error before changing server settings.
Reviewed · Follow the instructions supplied with your own rental.
Before you start
Have the rental instructions, software name and complete connection error ready. Note when the attempt occurred.
Steps
- Check that the host, broadcast port, and credentials match your rental instructions, including any accidental spaces.
- Read the complete error message. A refused connection, timeout, and login failure need different checks.
- Check whether your internet connection is working and whether the broadcast application is permitted by your network security settings.
- If it still fails, send TJ Lusch the software name, exact error, and time it occurred. Keep credentials private.
Check it worked
The encoder connects and stays connected during a short listener test. If it is connected but silent, move to the audio-path checks.
If it does not work
- No meters: inspect source selection, audio routing and mute controls.
- Meters but silence: compare the encoder status and current listening URL with a separate listener.
- A refused connection or login error: recheck the supplied host, broadcast port, source credentials and connection mode.
- Distortion: reduce gain at the stage that clips, then repeat the listener test.